During a discovery, there is one surefire way to build credibility, trust, and rapport with your buyer, and that is by uncovering information about your buyer or problems that are hurting your buyer that your buyer DOESN’T KNOW ABOUT.
That starts with knowing the difference between “Symptom” v. “Sign”, looking for signs that indicate a deeper unknown problem, and uncovering the things that both the seller and prospect don’t know.